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Fax Test Tool

The Fax Test tool helps support teams verify whether a fax destination can receive a simple branded test page and whether an inbound fax path can deliver a received file back to TraceRoo.

Note: 10 fax tests per visitor/day, 3 per destination/day, and 100 total site-wide/day.

What You Can Test

  • Outbound fax delivery status for a destination number.
  • Inbound fax receipt using the TraceRoo test number.
  • Basic file preview and download after an inbound fax is received.
  • Whether a fax route is queued, sending, delivered, received, or failed.

When It Helps

Use this when a customer says fax is not working, after changing fax routing, when validating a new number, or when separating endpoint issues from carrier-side delivery issues.

Good Test Habits

  • Confirm the number format before sending a test.
  • Wait for the final delivery or received status instead of stopping at queued or sending.
  • Use the inbound test when you need proof that a fax file reached TraceRoo.

How To Read Results

  • Queued means the fax request was accepted but delivery has not completed.
  • Sending means the fax path is actively attempting delivery.
  • Delivered means the outbound fax reached a final successful delivery state.
  • Failed means the destination, route, file, or receiving side needs review.
  • For inbound tests, Received means TraceRoo has a file available to preview or download.

How To Use Fax Test Tool

  1. Enter the destination number in international format when possible.
  2. Send the branded one-page test fax and watch for the final status.
  3. If the outbound result fails, confirm the number, destination readiness, and any route restrictions.
  4. Use Send Me a Fax when you want to verify inbound receipt and file preview.

Troubleshooting Flow

1. Number 2. Queued 3. Final status 4. Inbound proof

Example Result

Outbound fax validation +1 555 0100
Status: Delivered Final state reached
  • Wait for the final state instead of stopping at queued.
  • If delivery fails, retry with a known-good destination before changing routing.
  • Use inbound testing when the receive side is the suspected problem.
Non-final fax state +1 555 0199
Status: Sending No final result yet
  • Sending is progress, not proof of delivery.
  • Wait for Delivered or Failed before logging the outcome.
  • If tests stall, compare a known-good destination and verify the dialed number format.

What Good And Bad Results Look Like

Good signs
  • The status reaches Delivered for outbound tests.
  • Inbound tests reach Received and expose a preview or download.
  • Repeated tests behave consistently instead of alternating between queued and failed.
Needs review
  • The fax remains in a non-final state for too long.
  • A known-good destination fails repeatedly.
  • Inbound receipt never produces a received file.

Common Mistakes

  • Treating queued as a final delivery result.
  • Testing a customer destination before proving a known-good fax path.
  • Changing routing before confirming the number format and endpoint readiness.

Practical Troubleshooting Workflow

  1. Start with a known-good destination or TraceRoo inbound test path.
  2. Wait for a final state before drawing conclusions.
  3. Compare outbound and inbound behavior to narrow the failed direction.
  4. Document the final status and time window before escalating.

FAQ

Does delivered always mean the recipient read the fax?

No. Delivered means the fax delivery path completed successfully. It does not prove a human opened or reviewed the document.

Why can fax delivery fail after being queued?

A fax can queue successfully but fail later because the destination is busy, unreachable, not answering as a fax endpoint, or the receiving side rejects the transmission.

When should I use the inbound fax test?

Use the inbound test when you need to confirm that a fax sent into TraceRoo reaches the receive path and produces a downloadable file.